Intro Call
loans dtu
‍Review within 48 hours
INTRO CALL 
loans stp (not dtu)
Review within 48 hours
INITIAL UW DECISION
Review within 48 hours
LOAN REVIEW
Review every 5 days AFTER Initial UW Decision if Loan is STP
SUBMIT FOR FINAL
12 days prior to Closing Date
PRE-CLOSE
‍Review within 48 hours
of Final Approval

Initial Loan Review

1

Complete Intro Call Template and open Consumer Portal

  • Messages Tab: Copy/paste completed template and send message to borrower(s)
  • Empower Notes Button:
    • Subject: Intro Call
    • Description: Copy/paste completed template
    • Note Type: Processing
    • Check Intro Call to update dashboard dates
    • Click Add Note
2

Complete Intro Call with borrower(s) using the Intro Call Guide

3

Complete Processor Notes Job Aid & copy to Dashboard→ Key Dates→ Processor Notes

4

Review Title Invoice & Fees Screen

  • Review current title invoice and verify loan amount and purchase price match Empower
  • Loan changes require an updated title invoice
    • Loan amount change (may impact title policy fee and/or transfer taxes)
    • Purchase Price Change (may Impact title policy fee and/or transfer taxes)
    • Adding or Removing Borrowers from Title (may impact recording fees and/or transfer taxes)
    • Adding Power of Attorney or vesting in Trust (may impact recording fees and/or Settlement Agent Doc Prep Fees)
  • Verify borrower fees are updated on the Fees screen to match current title invoice

Initial Loan Review

1

Review the URLA

Verify complete, accurate and matches documentation in M4 Docs
2

Review Submission Notes in M4 Docs

    3

    Verify 3rd Party Services are Ordered/Received and Update Dashboard → Key Dates

    4

    Review Title Invoice & Fees Screen

    • Review current title invoice and verify loan amount and purchase price match Empower
    • Loan changes require an updated title invoice
      • Loan amount change (may impact title policy fee and/or transfer taxes)
      • Purchase Price Change (may Impact title policy fee and/or transfer taxes)
      • Adding or Removing Borrowers from Title (may impact recording fees and/or transfer taxes)
      • Adding Power of Attorney or vesting in Trust (may impact recording fees and/or Settlement Agent Doc Prep Fees)
    • Verify borrower fees are updated on the Fees screen to match current title invoice
    5

    Add All Additional Loan Participants and Refresh the Drive Report in Empower

    Refer to the Watchlist Alerts to review and clear alerts
    6

    Re-Run AUS (if applicable)

    Review for any condition updates
    7

    Review and link any received documents/conditions

    8

    Complete Income Calculator (if applicable)

    9

    If Items Needed from Borrower:

    • Complete Intro Call Template and open Consumer Portal
      • Requests Tab: Create Request List in Consumer Portal for any missing items (manual STIPS will be auto removed after initial AWC)
      • Messages Tab: Copy/paste completed template and send message to borrower(s)
      • Empower Notes Button:
      • Subject: Intro Call
      • Description: copy/paste completed template
      • Note Type: Processing
      • Check Intro Call to update dashboard dates
      • Click Add Note
    • Complete Intro Call with Borrower(s) using the Intro Call Guide
    • Complete Processor Notes Job Aid and copy into Dashboard → Key Dates → Processor Notes
    • Once items received, move loan to UW for Initial Review

    If No Items Needed from Borrower:

    • Complete Intro Call Template and open Consumer Portal
      • Messages Tab: Copy/paste completed template and send message to borrower(s)
      • Empower Notes Button:
      • Subject: Intro Call
      • Description: copy/paste completed template
      • Note Type: Processing
      • Check Intro Call to update dashboard dates
      • Click Add Note
    • Complete Intro Call with Borrower(s) using the Intro Call Guide
    • Complete Processor Notes Job Aid and copy into Dashboard → Key Dates → Processor Notes
    • Move loan to UW for Initial Review

    Preparing for Final Approval

    1

    If Conditional Approval:

    • Review all conditions, verify borrower-viewable conditions are borrower-friendly and docs are linked to conditions
    • Manually send Conditional Approval Letter from Forms Library if not already auto sent
    • Complete Conditional Approval Template and open Consumer Portal
      • Requests Tab: Create any wet sign document requests if needed
      • Messages Tab: Copy/paste completed template and send message to borrower(s)
      • Empower Notes Button:
        • Subject: Conditional Approval
        • Description: copy/paste completed template
        • Note Type: Processing
        • Check Loan Review to update dashboard dates
        • Click Add Note
    • Complete Conditional Approval call with borrower(s)
      • If first contact with borrower, use the Intro Call Guide
      • If Intro Call was previously made with borrower, use below talking points:
        • Verify customer identity (i.e., confirm subject property address and last 4 of SSN)
        • Congratulations, your loan is conditionally approved!
        • Review outstanding items needed on To Do list in secure portal and provide return by date
    • Complete Processor Notes Job Aid and copy into Dashboard → Key Dates → Processor Notes

    If Suspended/Incomplete and Items Needed from Borrower:

    • Complete Suspended/Incomplete Template and open Consumer Portal
      • Requests Tab: Create Request List in Consumer Portal for needed conditions
      • Messages Tab: Copy/paste completed template and send message to borrower(s)
      • Empower Notes Button:
        • Subject: Suspended or Incomplete (as applicable)
        • Description: copy/paste completed template
        • Note Type: Processing
        • Check Loan Review to update dashboard dates
        • Click Add Note
    • Complete Suspended/Incomplete Call as applicable with borrower(s)
    • Complete Processor Notes Job Aid and copy into Dashboard → Key Dates → Processor Notes

    If Suspended/Incomplete and Items Not Needed from Borrower:

    2

    Verify 3rd Party Services are Ordered/Received and Update Dashboard → Key Dates

    3

    Review Title Invoice & Fees Screen

    • Review current title invoice and verify loan amount and purchase price match Empower
    • Loan changes require an updated title invoice
      • Loan amount change (may impact title policy fee and/or transfer taxes)
      • Purchase Price Change (may Impact title policy fee and/or transfer taxes)
      • Adding or Removing Borrowers from Title (may impact recording fees and/or transfer taxes)
      • Adding Power of Attorney or vesting in Trust (may impact recording fees and/or Settlement Agent Doc Prep Fees)
    • Verify borrower fees are updated on the Fees screen to match current title invoice
    4

    Add All Additional Loan Participants and Refresh the Drive Report in Empower

    Refer to the Watchlist Alerts to review and clear alerts
      5

      Review and link any received documents/conditions

      6

      Verify Empower Indicators are all Green

      7

      Review for CD Readiness

      Docs & Closing Procedures

      1

      Confirm Appraisal Delivery to Borrower

      2

      Verify 3rd Party Services are Ordered/Received and Update Dashboard → Key Dates

      3

      Review Title Invoice & Fees Screen

      • Review current title invoice and verify loan amount and purchase price match Empower
      • Loan changes require an updated title invoice
        • Loan amount change (may impact title policy fee and/or transfer taxes)
        • Purchase Price Change (may Impact title policy fee and/or transfer taxes)
        • Adding or Removing Borrowers from Title (may impact recording fees and/or transfer taxes)
        • Adding Power of Attorney or vesting in Trust (may impact recording fees and/or Settlement Agent Doc Prep Fees)
      • Verify borrower fees are updated on the Fees screen to match current title invoice
      4

      Add All Additional Loan Participants and Refresh the Drive Report in Empower

      Refer to the Watchlist Alerts to review and clear alerts
        5

        Re-Run AUS (if applicable)

        Review for any condition updates
        6

        Review and link any received documents/conditions

        7

        Verify Empower Indicators are all Green

        8

        Review for CD Readiness

        9

        If Items Needed from Borrower:

        • Complete Last Contact Template and open Consumer Portal
          • Messages Tab: Copy/paste completed template and send message to borrower(s)
          • Empower Notes Button:
            • Subject: Last Contact
            • Description: copy/paste completed template
            • Note Type: Processing
            • Check Last Contact to update dashboard dates
            • Click Add Note
        • Complete Loan Review Call with borrower(s) using the Loan Review Call Guide
        • Complete Processor Notes Job Aid and copy into Dashboard → Key Dates → Processor Notes

        If No Items Needed from Borrower and Loan is:

        • Suspended/Incomplete, move loan to UW for review
        • Conditionally Approved, refer to ‘Submit for Final’ steps
        1

        Confirm Appraisal Delivery to Borrower

        2

        Verify 3rd Party Services are Ordered/Received and Update Dashboard → Key Dates

        Verify VOE meets timing requirements per program and revalidate as necessary
        3

        Review Title Invoice & Fees Screen

        • Review current title invoice and verify loan amount and purchase price match Empower
        • Loan changes require an updated title invoice
          • Loan amount change (may impact title policy fee and/or transfer taxes)
          • Purchase Price Change (may Impact title policy fee and/or transfer taxes)
          • Adding or Removing Borrowers from Title (may impact recording fees and/or transfer taxes)
          • Adding Power of Attorney or vesting in Trust (may impact recording fees and/or Settlement Agent Doc Prep Fees)
        • Verify borrower fees are updated on the Fees screen to match current title invoice
        4

        Verify Empower Indicators are all Green

        5

        Review for CD Readiness

        6

        Bundle Draft Documents and ensure all necessary documents are included

        7

        Review Loan Dates

        • Settlement Date: On or after Earliest Allowable Closing Date
        • Lock Expiration Date: Not expired prior to funding
        • Approval Expiration Date: Not expired prior to funding
        8

        Confirm all data on Loan Disclosure is accurate

        9

        Verify Escrow Screen entry is accurate for Taxes/Insurance/HOA Dues

        10

        If Purchase, verify Realtor and Seller Information are accurate

        Buyer Realtor | Seller Realtor | Seller(s) match contract
        11

        Verify Contact Information Screen is accurate

        • FHA/VA/USDA Loans: Verify Agency Case Number is present, and the FHA ADP Code is accurate
        • Property Address: Matches documents in M4 Docs
        • Primary Borrower: Name matches vesting provided by title and email address present
        • If Co-borrower: Name matches vesting provided by title, In Title box is CHECKED & email address present
        • If Co-Signor: Name matches vesting provided by title, In Title box is UNCHECKED & email address present
        • If Interested Party: Entry is completed accurately
        12

        Verify Vesting Information Screen is accurate

        13

        Verify AKAs for All Parties on Title are entered on Alias Information Screen

        14

        Verify Property Information Screen is accurate

        • Flood Certificate # is present
        • Enter Condo/PUD Name from appraisal (if applicable)
        • Enter Legal Description (Short Legal Description, URLA Legal Description and Security Instrument Legal Description)
        15

        Verify Closing Date and Disbursement Date are accurate on Closing Details

        16

        Re-Run AUS (if applicable)

        Review for any condition updates
        17

        Review and link any received documents/conditions

        18

        Move loan to UW for Final Approval

        1

        Complete Pre-Close Template and open Consumer Portal

        • Messages Tab: Copy/paste completed template and send message to borrower(s)
        • Empower Notes Button:
          • Subject: Pre-Close
          • Description: copy/paste completed template
          • Note Type: Processing
          • Check Est CD Review Call to update dashboard dates
          • Click Add Note
          2

          Complete Pre-Close Call with Borrower using the Pre-Close Call Guide

          3

          Review Borrower Tax Returns (if applicable)

          If copy of borrower's tax returns are in file:
          • Review address listed on most recently filed tax return and ensure address matches borrower’s current address on URLA
          • If address does NOT match, make sure address is listed in section 1a (former address) of the URLA and update 4506C form in Empower to match address of last return
          4

          Verify Empower Indicators are all Green

          If Red CD, escalate to closer to review and remedy
          5

          Verify VOE meets timing requirements per program and revalidate as necessary

          6

          Request Closing Docs

          • Enter Doc Ordered date in Closing Details screen
          • Push to Docs queue
          7

          Complete Processor Notes Job Aid and copy into Dashboard → Key Dates → Processor Notes

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